Diane Katz, PhD. who heads the Tucson-based The Working Circle group, is the author of a new book Win at Work! The Everybody Wins Approach to Conflict Resolution (Wiley 2010). She presents a win-win approach to resolving conflict in 8 steps. Dr. Katz says by balancing the masculine and feminine styles of resolving issues, organizations and professionals see their business grow and employee satisfaction rise.

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